Cancellation & Refund Policy
Please read the cancellation and refund policy carefully before booking a taxi service with Ryzen Travels.
Cancellation Timing
Refund eligibility depends on when the booking is cancelled.
Refund Review
Refunds are checked as per booking status and travel preparation.
Contact Required
Cancellation requests should be made by phone or WhatsApp.
Fair Policy
We follow a clear and practical policy for customer support.
1. Policy Overview
This Cancellation & Refund Policy applies to taxi bookings made with Ryzen Travels for airport taxi service, outstation taxi service and route-based travel from Sri Ganganagar.
By booking our taxi service through phone, WhatsApp, website or any other communication method, the customer agrees to the terms mentioned in this policy.
Important Note
Taxi booking involves vehicle blocking, driver scheduling and travel preparation. Therefore, refund eligibility depends on booking confirmation, cancellation timing and whether the vehicle/driver has already been assigned or dispatched.
2. Cancellation Rules
Customers are requested to inform Ryzen Travels as early as possible in case they want to cancel a confirmed booking.
- ✓Cancellation request must be made by calling or messaging Ryzen Travels on the official contact number.
- ✓Cancellation charges may apply if the vehicle has already been blocked, assigned or dispatched for the journey.
- ✓Last-minute cancellations may not be eligible for full refund because of vehicle and driver arrangement costs.
- ✓Bookings cancelled before final confirmation may not attract any cancellation charge, unless advance arrangements were already made.
3. Refund Rules
Refunds, if applicable, will be processed after checking the booking status, cancellation timing and amount received from the customer.
- ✓If cancellation is accepted before vehicle assignment, the customer may be eligible for refund after deducting applicable transaction or service charges, if any.
- ✓If the driver or vehicle has already been assigned, partial cancellation charges may be deducted.
- ✓If the vehicle has already started towards pickup/reporting location, refund may be limited or not applicable.
- ✓Refunds, wherever applicable, may take reasonable processing time depending on the payment method and bank/payment gateway process.
4. Non-Refundable Cases
Refund may not be applicable in certain situations where service preparation, driver movement or customer-side delay has already affected the booking.
- ✓No refund may be provided if the customer does not respond at the time of pickup or journey confirmation.
- ✓No refund may be provided if the customer provides incorrect travel details, pickup information or contact details.
- ✓No refund may be provided after vehicle dispatch, depending on the distance covered and driver commitment.
- ✓No refund may be applicable for customer delay, no-show or refusal to travel after vehicle arrangement.
5. Delay, Rescheduling & Route Changes
Ryzen Travels tries to support reasonable timing changes, but rescheduling depends on driver and vehicle availability.
- ✓Customers should inform us as early as possible if they want to change travel time or route.
- ✓Rescheduling is subject to vehicle availability and may require fare adjustment.
- ✓Change in route, waiting time, extra distance or additional travel requirement may lead to extra charges.
- ✓Delay due to traffic, weather, road conditions or unavoidable circumstances will be handled practically and fairly.
6. Contact for Cancellation or Refund
For cancellation, refund or rescheduling-related support, customers should contact Ryzen Travels directly.
- ✓Phone: 9001038010
- ✓Business: Ryzen Travels
- ✓Address: Ambica City, Sri Ganganagar, Rajasthan
Policy Clarification
Final decision regarding cancellation charges and refund eligibility will depend on the specific booking situation, payment status and service preparation already completed.
Need Help with Cancellation or Refund?
Contact Ryzen Travels directly for any cancellation, refund, rescheduling or booking-related policy clarification.
Have a Booking Question?
Call Ryzen Travels for taxi booking, cancellation, rescheduling or refund-related support.