Privacy Policy

1. Policy Overview

This Privacy Policy applies to the website, phone calls, WhatsApp messages and other communication channels used by customers to contact Ryzen Travels for taxi booking, fare enquiry, airport route enquiry and travel support.

By using our website or contacting Ryzen Travels, you agree to the collection and use of your information as described in this Privacy Policy.

2. Information We May Collect

When you contact Ryzen Travels through website, phone, WhatsApp or other channels, we may collect basic details required for taxi enquiry and booking support.

• ✓Name and contact number shared by the customer.
• ✓Pickup location, destination, airport route or travel requirement.
• ✓Travel date, travel time, number of passengers and luggage details.
• ✓Preferred car type or other travel preferences shared by the customer.
• ✓Messages, call details or WhatsApp communication related to booking support.
• ✓Basic website usage information such as device, browser and page interaction, where applicable.

3. How We Use Your Information

Customer information is used only for practical business purposes connected with taxi booking and travel support.

• ✓To respond to taxi enquiries, fare requests and route availability questions.
• ✓To confirm booking details such as route, timing, car requirement and passenger details.
• ✓To communicate with customers by phone call, WhatsApp or other contact methods.
• ✓To provide customer support, booking updates, rescheduling or cancellation support.
• ✓To improve our taxi services, website experience and customer communication.

4. Information Sharing

Ryzen Travels does not sell customer personal information to third parties. However, limited information may be shared where necessary to complete the taxi service.

• ✓Travel details may be shared with assigned driver or vehicle partner only for service delivery.
• ✓Information may be shared if required by law, regulation or lawful authority.
• ✓Payment-related information may be processed through payment providers, if applicable.
• ✓Website or communication tools may process technical data as required for normal operation.

5. Data Security

We take reasonable steps to protect customer information from unauthorised access, misuse or unnecessary disclosure.

• ✓Customer information is used only by authorised persons involved in booking support.
• ✓We avoid collecting unnecessary personal information beyond taxi booking needs.
• ✓We use reasonable technical and operational safeguards for website and communication data.
• ✓No method of online transmission or storage is completely risk-free, but we aim to handle data responsibly.

6. Cookies & Website Data

Our website may use basic cookies, analytics tools or similar technologies to improve website performance and understand visitor behaviour.

• ✓Cookies may help the website function properly and improve user experience.
• ✓Analytics data may help us understand page visits, traffic source and website performance.
• ✓Users may disable cookies through browser settings, but some website features may not work properly.

7. Customer Rights

Customers may contact Ryzen Travels for questions related to their personal information shared for taxi booking or enquiry purposes.

• ✓You may ask us to correct incorrect booking or contact information.
• ✓You may ask us not to contact you for non-essential communication.
• ✓You may request deletion of unnecessary enquiry information, subject to business, legal or record requirements.
• ✓You may contact us for any privacy-related clarification.

8. Contact for Privacy Questions

For privacy-related questions, corrections or information requests, please contact Ryzen Travels directly.

• ✓Business Name: Ryzen Travels
• ✓Phone: 9001038010
• ✓Address: Ambica City, Sri Ganganagar, Rajasthan
• ✓Website: ryzentravels.com